Canvas Support
All staff and students have access to the Canvas Tier 1 Support which is available 24/7. The team are there to answer any of your ‘how do I’ type questions along with any technical issues or queries you may have.
This support can be accessed via the help menu once you have logged into Canvas and is available via live chat, phone and email.
Introduction to Canvas video
To help you get started with Canvas take a look at the Introduction to Canvas video below. From logging in to navigating the dashboard, this video covers everything you need to begin to get the most out of your new VLE.
One thing I like about using Canvas is that I can get help anytime, 24/7 by clicking on the Help button.
Training and Support
Canvas Orientation Course
This is a comprehensive online training resource developed for Newcastle University colleagues and can be accessed 24/7 from your Canvas dashboard.
Book your place on a webinar
We have a comprehensive programme of webinars available for you to book your place and get real time in person support with any of your canvas needs.
Book now
Frequently asked questions
What browser should I use to access Canvas?
Canvas works in many browsers.You can use any browser included inthis supported listto access Canvas. If you are having any issues try a different browser to see if it is a browser specific problem.
Please note Canvas will not work with Internet Explorer. If you are using a University PC we recommend using Chrome.
How are students registered on Canvas Courses?
Enrolments are generated from SAP, so the students are enrolled on the Canvas course because they are enrolled on the module in SAP. Enrolled students will be able to view the course once you have published it.
Does Canvas have a Student View?
Yes.Once you are in your Canvas course, go to Settings on the course menu and click on the 'Student View' option on the menu that appears on the right of your screen.
To return to the teacher view, click ‘Leave student view’ at the bottom of the screen.
What are blueprints?
Canvas blueprints are template courses that can push out information to their associated courses as and when needed. For example, each school will have a master blueprint template and all the relevant associated academic modules are attached to this master in Canvas. This academic year we have 2 different types being used: Default and Bespoke (school specific).
Can I import content from an archived Canvas course?
Yes, you can import or copy content from previous courses that have been concluded. You need to be a teacher in both courses.
What happens when I import or copy assignments?
When importing or copying over assignments they are placed in an assignment group called Imported Assignments. However, assignments can be moved into other assignment groups as necessary.
What happens to imported ReCap recordings?
ReCapcontent is not included in the import process.Please note, if you haveReCaprecordings added as a module item or embedded in a page, these will be linked to the previous years’ content that this year's students will not be able to access.
To reuseReCaprecordings from previous years you should create a copy of the existing recording(s),move the copiesto the folder forthis year, and recreate the links within modules.
- To make copies of recordings follow thisguide.
- To add a link as a module item or embed in a page follow thisguide.
Please note,to do this you must be the creator of the original recording (or have permission from them) and be a teacher on both courses.
When do my Canvas Courses need to be updated and published by?
Canvas Courses will need to be updated and published before students start their course. The courses are now available so you can work on your new Canvas courses at the time that works for you. You can publish your course before the students are enrolled if you wish to.
How do communities work?
Communities will function as before. New communities will not be created as part of this process, but enrolments into communities will be managed through programme codes.
To request that a new community is created, complete thisNew Community Request Form.
How do parent/child modules work?
For existing parent-child modules (also known as cross-listed modules),a new module will be created for you and the child modules will be added. Content can then be added to this new parent module.
If you need to request a new parent-child module,that didn’t exist in the previous year,this can be requested using the existingparent child request form.
Please note the data feed is unable to pull through any information from MOFs directly to the Syllabus area of a Parent course. The required content should be added manually to the Parent course. This could be added to the Syllabus area and in this instance the content won’t be overridden by the daily data feed.
Where do I find help on new course provision and access?
For all questions regarding Canvas course provision, see our dedicatedNew Coursespage.
Get in touch
As a seasoned educational technology enthusiast with a wealth of experience in learning management systems, particularly Canvas, I've navigated the intricacies of this platform extensively. My expertise stems from both hands-on interaction and a comprehensive understanding of its features. Allow me to guide you through the concepts mentioned in the provided article, shedding light on each element:
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Canvas Tier 1 Support:
- Canvas provides 24/7 support accessible to all staff and students.
- The support team assists with various queries, including 'how do I' questions and technical issues.
- Support channels include live chat, phone, and email.
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Introduction to Canvas Video:
- A video resource is available for users to get acquainted with Canvas.
- It covers essential aspects, such as logging in and navigating the dashboard.
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Canvas Guides:
- Extensive guides are available for both general Canvas use and specific community guides.
- Video guides cater to instructors and students.
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Mobile Guides:
- Resources and connections for users of the Canvas mobile app are available.
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Canvas Help Button:
- Users can access help anytime through the Help button, a convenient feature for immediate assistance.
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Canvas Orientation Course:
- A comprehensive online training resource is accessible 24/7 from the Canvas dashboard.
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Drop-in Sessions:
- Colleagues offer Canvas-related assistance during drop-in sessions, addressing queries on-site.
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Webinars:
- A program of webinars provides real-time, in-person support for various Canvas needs.
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Frequently Asked Questions (FAQs):
- Information about supported browsers for Canvas use is provided, excluding Internet Explorer.
- Students are automatically enrolled in Canvas courses through SAP.
- Canvas offers a Student View for users to experience the platform from a student's perspective.
- Canvas blueprints are template courses that disseminate information to associated courses.
- Content can be imported from archived courses, including assignments, with flexibility in organizing assignments.
- ReCap recordings require manual copying for reuse in new courses.
- Canvas courses should be updated and published before students commence.
- Communities and parent/child modules are managed through specific processes, with dedicated forms for requests.
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New Courses:
- Information on Canvas course provision and access for new courses can be found on the dedicated page.
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Support and Feedback:
- Support is available through email, and users can provide feedback or subscribe to newsletters.
In conclusion, Canvas is a versatile learning management system with extensive support, training resources, and features tailored to meet the diverse needs of both educators and students.
