Our Policy - Mobile Fairy® Broward (2024)

LITTLE PRINCESS SPA MOBILE FAIRY POLICIES

The following are our main policies that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our party coordinator specialist before booking and we will be happy to assist you. (954) 219-7465

LOCATION POLICY:

Little Princess Spa Mobile Fairy is ONLY ALLOWED INHOUSESINSIDE OR OUTSIDE, ALLOWED INPARKS(please check if the park will allow entry before booking) andEVENT VENUES. We do not go to apartments or any venue that requires elevators. Please be advised that your balance due will still have to be paid if we are refused entry in any property.

BACKDROP POLICY:

Little Princess Spa Mobile Fairy backdrop is a 360* backdrop that has beautiful images on the front, back and sides. Our customer MUST HAVE SPACE of 7 FEET IN HEIGHT MINIMUM and 10 FEET IN WIDTH MINIMUM. The more space you have the better it is. Our backdrop has to be placed on a stabled floor, NO GRASS, WATER OR ROCKS ALLOWED.

PLEASE BE ADVISED THAT OUR STAFF DOES NOT TAKE OUT AND OR PUT BACK AND OR MOVE FURNITURE AROUND TO ACCOMMODATE SPACE FOR THE BACKDROP THIS IS THE CUSTOMER RESPONSIBILITY. PLEASE LEAVE THE AREA CLEARED FOR A SMOOTH ENTRY AND EXIT.

VAN PARKING POLICY:

Little Princess Spa Mobile Fairy will arrive in our Mobile Fairy Van. Please be advised that the van needs to be parked to be able to unload and load IN FRONT (most practical area) of the house, park or event venue. Please note that we will not park anywhere that can result in danger to a person, property and our equipment.

WEATHER POLICY:

All outdoor parties must follow this rule:If there is a chance of rain, lightning, and/or high-speed winds, we WILL have to move the party into a covered area. It is up to the MOBILE FAIRY SUPERVISOR’S DISCRETION when the weather conditions require a party to be moved. The covered area must be provided by the customer. If the customer does not provide our staff a covered area to start, continue, or complete the party,we hold the right to STOP the partyand the balance due will still have to be paid.If you are planning an outdoor only party and the weather forecast indicates a chance of rain, it is advised that you change your location to avoid cancellation; we need AT LEAST a 72-hour notice from the day of your party to plan our route. If there is a rain forecast, we will allow rescheduling to a new date with a 72-hr notice. ONLY in cases that severe weather warnings have been issued, such as hurricane or tornado warnings, will we reschedule your party with less than 48-hr notice.Important: If we show up to your party, it begins to rain, and there is not a covered area provided for us to continue, we will need to cease the services and the party, and you will be responsible for paying your complete outstanding balance. Please plan ahead and be prepared!Once you book your party/ event balance due must be paid rain or shine. NO EXCEPTIONS

CANCELLATION POLICY:

Little Princess Spa Mobile Fairy requires a 50% down payment to book the day and time for you which is NON-REFUNDABLE AND NON-TRANSFERABLE, the outstanding PLUS a gratuity will be due at the end of the party/event. Please make sure that the credit card you use for the down payment and balance due is under the name of the person that booked the party/ event, as we will be checking the picture ID and credit card on the day of the party/event. We do not change the day and time of the party/ event unless of an EMERGENCY with a 72-hour written doctor’s signed notice. Important: If we show up to the party location the day of the party/event because we were not informed of an emergency taking place, your outstanding balance will be due for full payment, to cover all the expenses associated with displacement, staff, and supplies. Once you booked a party package you are not allowed to downgrade your party to a lower tier package, however, you may upgrade to a higher package.

DAMAGEPOLICY:

Little Princess Spa Mobile Fairy is not liable to any damages caused in any property we enter (house, event venue, park inside or outside). Any damage that is caused on the floors, walls, structures, painting, furniture, chandeliers or any other damages that have not been listed here.

SERVICE AREA POLICY:

Little Princess Spa Mobile Fairy primary service area includes Broward County and surrounding areas.